10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due, and you still do not make payment within 10 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, if we are making a bespoke ring for you;
(c)
you do not, within a reasonable time of us asking for it, send us the specific good to be serviced or repaired;

(d) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us

11. Price and payment

11.1 Where to find the price for the product. The price of the product will be the price indicated and, in the currency, indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.



For orders to be delivered within the UK and the European Union all prices will be inclusive of VAT.



For orders to be delivered outside the UK and the European Union all prices will be exclusive of any VAT relating to those jurisdictions. Where applicable a charge will be made for a Sales Tax depending on local taxation laws.

11.2 We will pass on changes in the rate of VAT or Sales Tax. If the rate of VAT or Sales Tax changes between your order date and the date we supply the product, we will adjust the rate of VAT or Sales Tax that you pay, unless you have already paid for the product in full before the change in the rate of VAT or Sales Tax takes effect.

11.3 What happens if we got the price wrong. It is possible that data (such as prices) may be inaccurately displayed on our platform due to a system or typographical error. While we make every attempt to minimise the occurrence of such errors, we cannot guarantee they will not occur. We reserve the right to correct any errors as they occur and we do not honour sales based on inaccurate or erroneous prices. Should the listed price be lower than its actual price, we will attempt to contact you before shipping the product and then, based on your instructions, we will either cancel the order or charge you the revised amount. If the order has already been shipped, by these terms you agree to either return the product or pay the difference between the actual and charged prices. NMI prices are also subject to change without prior notice. We apologise for any inconvenience this may cause.

11.4 When you must pay and how you must pay. We accept payment made by bank transfers and from most major credit and debit cards.

All credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery

.

When you must pay depends on what product you are buying:

(a) For goods, payment must be paid in full when placing the order. 

(b) For services, such as repairs or re-sizing, you must make advance payment of the price of the services before we start providing them

11.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please email us at  enquiries@serendi.co.uk promptly to let us know and we will make any necessary amendment.

11.6 Braintree. Braintree is an external payment provider that allows you to make payments online via your credit or debit card. Braintree is owned by Paypal.

11.7 Promotional Codes and vouchers. We may from time to time at our sole discretion provide codes which may be used by you to receive a discount (Promotional Codes) by way of money or percentages off certain of our products or the value of your shopping basket



Promotional Codes:

(i) may only be used on full price products and cannot be used in conjunction with any other discount or offer and do not apply to any Sale or clearance, Nearly new or archive items;
(ii)
(ii) excludes the purchase of gift vouchers, and does not apply to postage and shipping charges;

(iii) state the amount of discount to be applied and may be subject to a minimum purchase value;

(iv) will only be valid during the dates specified on the Promotional Code;

(v) may only be used once;

(vi) when provided to you, cannot be transferred to another person and must not be resold by you; and

(vii) are subject to any other rules specified in relation to the promotion

12. Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for any defective products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

14. Other important terms

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in the courts of England and wales.

15. Delivery and Insurance

All our shipments are fully insured and sent via FedEx (up to £35000) or Malca Amit (over £35,000 value). This insurance protects your order from the time it leaves us to the moment it arrives at your door. For added security, we may request you confirm your identity prior to shipping your order and a signature will be required upon delivery of your NMI order. Please make arrangements to be available at the shipping destination to sign off after receiving the parcel . We accept no liability for loss, consequential or other, where the terms and conditions of the carrier are not met.

If the parcel which contains the goods you ordered arrived damaged you must not accept to receive it and must contact us immediately. If the parcel was not damaged but after opening the parcel, the goods arrived damaged you must contact us immediately.

16. We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 28th February 2021.

17. Submissions

You acknowledge and agree that any content you provide NMI, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of NMI. NMI will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.

18. Gemstone certificates

All of our gemstones weight over one carat whether offered in jewellery, collection or create come with a GRS (GemResearch Swisslab), or other company report (also known as a gemstone certificate). These reports have been created by experts at highly-respected GRS laboratories or other companies around the world. They contain a detailed description of all the characteristics of the specific gemstone. We can accept no liability for the accuracy of the GRS or other companies’ report

As it is very expensive to replace a gemstone report, we require each gemstone certificate to be sent with the item should you choose to make a return. If you do not include the report with your return, we will not accept your return.

19. Legal Notices

Under no circumstances shall NMI be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.

20. Release

You agree to release Nawasa Mahal International Ltd (including our employees and subsidiaries) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with customer dissatisfaction of service or merchandise, after the return period of 30 days expires on orders placed for our merchandise.

Platform Terms and Conditions

Who we are and how to contact us

We are Serendi and the company that owns the brand Nawasa Mahal International Ltd (NMI) and the Platform www.serendi.co.uk are listed below. “we" / “our” / “us”). We are a company registered in England and Wales under company registration number 11364359 and have our registered office at 9 Arran House, Releana Road, London, England E14 9RN. We are a limited company.

To contact us, email us at enquiries@serendi.co.uk.

By using our Platform, you accept these terms and conditions

By using our platform, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you should not use our platform.

We recommend that you print a copy of these terms for future reference.

Submissions

You acknowledge and agree that any content you provide NMI, including but not limited to questions, comments, suggestions, ideas or any other information will be deemed non-confidential and shall become the sole property of NMI. NMI will, therefore, own exclusive rights, including all intellectual property rights to this content, thus entitling the company to the unrestricted use and dissemination of these materials for any commercial purpose without any acknowledgement or compensation to you.

Age limit for using our Platform

This platform is not intended for children. If you are under 18, you may use our website only with consent from your parent or guardian.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy and Cookies Policy ;and
• Our Terms and Conditions will apply to the sales of goods or services
• Our Free Lifetime Warranty
• Our Frequently Asked Questions
• Our Return Policy

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 28th February 2021.

We may make changes to our platform

We may update and change our platform from time to time without notice to reflect changes to our products and services, our users’ needs and our business priorities.

We are under no obligation to update our platform or its content.

We may suspend or withdraw our platform

We do not guarantee that our platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us by emailing enquiries@serendi.co.uk

How you may use material on our platform

We are the owner or the licensee of all intellectual property rights in our platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our platform for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our platform must always be acknowledged.

You must not use any part of the content on our platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our platform in breach of these terms of use, your right to use our platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this platform

The content on our platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our platform,.

Although we make reasonable efforts to update the information on our platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our platform might contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products, and/or the provisions of any services to you, which will be set out in our Terms and Conditions.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our platform or any content on it
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with
• Use of, or inability to use, our platform; or
• Use of or reliance on any content displayed on our platform
• In particular, we will not be liable for
• Loss of profits, sales, business, or revenue
• Business interruption
• Loss of anticipated savings
• Loss of business opportunity, goodwill or reputation; or
• Any indirect or consequential loss or damage

If you are a consumer user:

• Please note that we only provide our platform for domestic and private use
• You agree not to use our platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity

Acceptable use of our platform

Prohibited uses
You may use our platform only for lawful purposes.
You may not use our platform:

• In any way that breaches any applicable local, national or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• For the purpose of harming or attempting to harm minors in any way
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms of platform use
• Not to access without authority, interfere with, damage or disrupt:
• any part of our platform;
• any equipment or network on which our platform is stored;
• any software used in the provision of our platform; or
• any equipment or network or software owned or used by any third party.

Rules about linking to our platform

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our platform in any website that is not owned by you.

Our platform must not be framed on any other site, nor may you create a link to any part of our platform other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out above.

If you wish to link to or make any use of content on our platform other than that set out above, please contact us by emailing  enquiries@serendi.co.uk

Breach of this policy

When we consider that a breach of this these terms has occurred, we may take such action as we deem appropriate.
Failure to comply with these terms may constitute a breach of these terms upon which you are permitted to use our platform, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our platform
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our platform
• Issue of a warning to you
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
• Further legal action against you
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law

We exclude our liability for all action we may take in response to breaches of these terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English Law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our Trade marks

Serendi is a trademark that is owned by Nawasa Mahal International Ltd. The emblem and (word marks) are, amongst others, our trade marks and intellectual property.

You are not permitted to use these trademarks or any of our other trademarks without our approval, unless they are part of material you are using as permitted under How you may use material on our platform.